Introduction

At Lothrin Group Ltd, the company behind the EnquiryLabs platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.EnquiryLabs.co.uk (“Our Site”) or use our services.

By using Our Site, you agree to the terms outlined here. If you do not agree with this Privacy Policy, please discontinue use of Our Site immediately.

Who We Are

  • Company Name: Lothrin Group Ltd trading as EnquiryLabs
  • Company Number: 15096833
  • Registered Address: c/o Mha Moore & Smalley, Richard House, Preston, Lancashire, PR1 3HP
  • VAT Number: 448 0950 77
  • Data Protection Officer: Martin Nolan
  • Email: martin.nolan@enquirylabs.co.uk
  • Regulatory Body: Registered with the Information Commissioner’s Office (ICO) under registration number 15096833.

Scope of This Policy

This Privacy Policy applies to dealers, brokers, and lenders who use the EnquiryLabs platform. It does not cover any external websites linked from Our Site. We encourage you to review the privacy policies of any third-party sites you visit.

What Data We Collect

We may collect the following information:

  • Business Information: Company name, contact details, and other information necessary to provide our services.
  • Account Information: Username, password, and other credentials used to access the EnquiryLabs platform.
  • Usage Data: Information about how you use Our Site and platform.
  • Communications: Emails, phone calls, or other correspondence with us.
  • Marketing Preferences: Your choices regarding receiving marketing communications from us.

How We Use Your Data

We use your data to:

  • Provide Our Services: Facilitate access to and use of the EnquiryLabs platform.
  • Manage Your Account: Set up and maintain your user account.
  • Communicate With You: Respond to enquiries, provide customer support, and send service-related notifications.
  • Improve Our Platform: Analyse usage to enhance functionality and user experience.
  • Generate Anonymous Analytics: Use aggregated data to produce insights and reports, ensuring individual data cannot be identified.
  • Marketing (if opted in): Send you information about our products and services.
  • We will only use your personal data when permitted by law, such as when it’s necessary to perform a contract with you, you have given consent, or it’s in our legitimate interests to do so.

Data Ownership and Responsibility

As a SaaS provider, EnquiryLabs acts as a data processor on behalf of dealers, brokers, and lenders (the data controllers). We do not own any consumer data within the platform. You, as data controllers, are responsible for the personal data of your consumers that you input into the platform.

Data Sharing

We may share your data with:

  • Service Providers: Companies that assist us in operating our platform and providing our services.
  • Legal Obligations: Authorities or organisations if required by law or to enforce our legal rights.
  • Business Transfers: A new entity if we undergo a merger, acquisition, or asset sale.

All third parties are required to handle your data securely and in accordance with the law.

Anonymous Analytics

We may use data within the platform to generate anonymous analytics and reports. This aggregated data helps us improve our services and may be published or shared with third parties. Individual users or consumer data will not be identifiable in these analytics.

Your Rights

You have the following rights regarding your personal data:

  1. Right to Be Informed: About how we use your data.
  2. Right of Access: To the personal data we hold about you.
  3. Right to Rectification: If your data is inaccurate or incomplete.
  4. Right to Erasure: Under certain circumstances.
  5. Right to Restrict Processing: In specific situations.
  6. Right to Data Portability: To receive your data in a commonly used format.
  7. Right to Object: To the processing of your data for certain purposes.
  8. Rights Related to Automated Decision Making and Profiling.
  9. To exercise any of these rights, please contact our Data Protection Officer using the details provided.

Data Security

We are committed to keeping your data secure. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Data Transfers

Your data may be transferred to and stored in countries outside the European Economic Area (EEA). When we do this, we ensure your data receives the same level of protection as if it remained within the EEA, by implementing appropriate safeguards.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

Cookies

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Your Control Over Your Data

You can:

  • Access Your Data: Request a copy of the data we hold about you.
  • Update Your Data: Correct any inaccuracies.
  • Withdraw Consent: Where we’re relying on your consent, you can withdraw it at any time.
  • Opt Out of Marketing: Unsubscribe from marketing communications.
  • To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions or wish to exercise your rights, please contact us:

  • Email: privacy@enquirylabs.co.uk
  • Postal Address: c/o Mha Moore & Smalley, Richard House, Preston, Lancashire, PR1 3HP

Please provide clear details of your request, especially if it’s about accessing the data we hold about you.

Complaints

If you’re unhappy with how we’ve handled your personal data, please contact us so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on Our Site, and by continuing to use Our Site, you agree to the updated terms. We recommend checking this page regularly to stay informed.

Third-Party Lenders

While we do not directly interact with consumer data, dealers and brokers using our platform may share consumer applications with third-party lenders. Each lender has its own privacy policy, which you should review separately.

If you need assistance locating the privacy policies of our third-party lenders, please contact us at privacy@enquirylabs.co.uk, and we will be happy to help you.