Privacy Policy

Introduction

At Lothrin Group Ltd, the company behind the EnquiryLabs platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or use our services.

By using our site, you agree to the terms outlined here. If you do not agree with this Privacy Policy, you should discontinue use of our site and services.

Who We Are

• Company Name: Lothrin Group Ltd trading as EnquiryLabs
• Company Number: 15096833
• Registered Address: c/o Mha Moore & Smalley, Richard House, Preston, Lancashire, PR1 3HP
• VAT Number: 448 0950 77
• Data Protection Officer: Martin Nolan
• Email: martin.nolan@enquirylabs.co.uk
• Regulatory Body: Registered with the Information Commissioner’s Office (ICO) under registration number 15096833

Scope of This Policy

This Privacy Policy applies to dealers, brokers and lenders who use the EnquiryLabs platform. It does not cover external websites linked from our site. We encourage you to review the privacy policies of any third-party sites you visit.

What Data We Collect

We may collect the following types of information:

• Business information, including company name and contact details.
• Account information, including usernames, passwords and other access credentials.
• Usage data about how our website and platform are used.
• Communications such as emails, phone calls and support correspondence.
• Marketing preferences, including your choices about receiving updates from us.

How We Use Your Data

We use personal data to operate and improve the EnquiryLabs platform and to support the businesses that use it.

• Provide access to and operation of the EnquiryLabs platform.
• Set up, maintain and administer user accounts.
• Respond to enquiries, provide customer support and send service-related communications.
• Analyse usage so we can improve functionality, reliability and user experience.
• Generate anonymous, aggregated analytics that do not identify individual people.
• Send marketing communications where you have opted in or where we are otherwise permitted by law.

We only use personal data where permitted by law, including where it is necessary for a contract, where consent has been given, or where we have a legitimate interest in doing so.

Data Ownership and Responsibility

As a SaaS provider, EnquiryLabs acts as a data processor on behalf of dealers, brokers and lenders, who remain the data controllers. We do not own consumer data held within the platform. The businesses using the platform are responsible for the personal data they collect from their consumers and enter into the system.

Data Sharing

We may share data with service providers who help us operate the platform, with authorities where required by law, and with successor entities if we are involved in a merger, acquisition or asset sale.

All third parties are required to handle data securely and in accordance with applicable laws.

Anonymous Analytics

We may use data within the platform to generate anonymous analytics and reports. This aggregated information helps us improve our services and may be published or shared with third parties, but it will not identify individual users or consumers.

Your Rights

You have a number of rights in relation to your personal data, subject to applicable law.

1. Right to be informed about how your data is used.
2. Right of access to the personal data we hold about you.
3. Right to rectification if your data is inaccurate or incomplete.
4. Right to erasure in certain circumstances.
5. Right to restrict processing in specific situations.
6. Right to data portability.
7. Right to object to certain types of processing.
8. Rights related to automated decision-making and profiling.

To exercise any of these rights, contact our Data Protection Officer using the details on this page.

Data Security

We are committed to keeping your data secure. We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction.

Data Transfers

Your data may be transferred to and stored in countries outside the European Economic Area. Where this happens, we use appropriate safeguards so your data receives an equivalent level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

Cookies

Our services use a small number of cookies that support authentication, security and load balancing.

Your Control Over Your Data

• Access your data by requesting a copy of the information we hold.
• Update your data to correct inaccuracies.
• Withdraw consent where processing relies on consent.
• Opt out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at privacy@enquirylabs.co.uk or write to c/o Mha Moore & Smalley, Richard House, Preston, Lancashire, PR1 3HP.

Complaints

If you are unhappy with how we have handled your personal data, please contact us so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our site, and continued use of our site or services means you accept the updated version.

Third-Party Lenders

Dealers and brokers using our platform may share consumer applications with third-party lenders. Each lender has its own privacy policy, which should be reviewed separately.

If you need help locating a third-party lender’s privacy policy, contact privacy@enquirylabs.co.uk.