These terms govern access to the EnquiryLabs platform and services. They set out how the service can be used, the responsibilities of customers and end users, and the basis on which the platform is provided.
Welcome to EnquiryLabs. These Terms and Conditions govern your use of our platform and services. By clicking “Submit”, you agree to be bound by these terms. If you do not agree, you must not use the platform or services.
Key terms used in these Terms and Conditions are set out below.
We are Lothrin Group Ltd, trading as EnquiryLabs.
To use our platform and services, a valid subscription must be purchased by the customer. Access begins when the subscription is activated and continues for the subscription period, including renewals, provided these terms are followed.
We may change the services to improve functionality or performance, fix errors or security issues, or comply with legal and regulatory requirements. We will inform users of significant changes that materially affect use of the services.
We aim to keep our services available at all times, but access may be suspended temporarily for maintenance, upgrades or urgent issues.
You are responsible for protecting your own devices and systems against viruses and security risks when using the platform.
We grant you a limited, non-transferable licence to use our services for the customer’s internal business operations, provided the customer has paid the subscription fee and you comply with these terms.
Customer content remains owned by the customer. All other content on our site and platform, including software, code and databases, is owned by or licensed to us.
You must take reasonable steps to prevent unauthorised access to the services and must notify us promptly if you become aware of unauthorised use.
You are responsible for any content you upload or provide through the services and confirm that you have the rights and permissions needed to use and share it.
This licence ends when the content is removed from the platform.
If you breach this section, you agree to compensate us for losses, damages or expenses arising from that breach, including legal fees.
You must use the services lawfully, ethically and responsibly.
If this policy is breached, we may suspend or terminate access, remove content, issue warnings, pursue legal remedies or report matters to law enforcement.
Our services are provided for general informational purposes and do not constitute professional advice. We make reasonable efforts to ensure accuracy, but we do not guarantee that the services will meet specific needs or be error-free.
The services are provided “as is” without express or implied warranties, including warranties of fitness for a particular purpose, non-infringement or compatibility with particular hardware or software.
We are not responsible for content provided by you, the customer or third parties, or for services supplied by third-party providers accessed through the platform. Their services remain subject to their own terms.
We are not liable for losses arising from use of the services, including loss of profits, data loss, business interruption, or indirect, special and consequential loss.
Our total liability is limited to the amount of subscription fees paid by the customer in the 12 months preceding any claim.
Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
We may suspend or terminate access to the services if these terms are breached or if the customer’s subscription expires or is terminated.
For general questions or assistance, contact enquiries@enquirylabs.co.uk or your designated account manager.
For service issues or account matters, contact accounts@lothrin.com.
For complaints, contact management@enquirylabs.co.uk.
Please refer to our Privacy Policy for information about how we collect, use and protect personal data.
We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights or obligations without our written consent.
If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
These terms do not create a partnership, joint venture or agency relationship between you and us.
We are not liable for delays or failures caused by events beyond our reasonable control.
Notices must be in writing and sent to the registered address or notified email addresses. Notices by hand are received on delivery, by post on the second business day after posting, and by email at the time of transmission unless sent outside business hours.
These terms are governed by the laws of England and Wales. Any disputes arising under or in connection with them are subject to the exclusive jurisdiction of the courts of England and Wales.
By clicking “Login”, you acknowledge that you have read and agree to these terms and to our Privacy Policy.